MD. MOSHEUR RAHMAN; REBEKA SULTANA. Data-Driven Framework for Service Issue Escalation and Resolution in Large Scale Insurance Portfolios. Review of Applied Science and Technology , [S. l.], v. 1, n. 04, p. 216–249, 2022. DOI: 10.63125/dkzy5k88. Disponível em: https://rast-journal.org/index.php/RAST/article/view/97. Acesso em: 29 apr. 2026.